SHIPPING & DELIVERY
We generally ship orders in New Zealand via New Zealand Couriers. You can track your order through New Zealand Couriers’ Track & Trace page.
While we will use reasonable endeavours to meet any date agreed for delivery, we shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
However where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be given the opportunity to agree a new delivery date or receive a full refund.
Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Goods are at the Buyer’s risk at the time we first attempt to deliver these to the Buyer’s specified address, whether delivery is successful or not. We remain the owner of the Goods supplied until you have paid in full, all amounts you owe us for those Goods.
Goods supplied within New Zealand
Goods supplied within New Zealand will normally be delivered within 2-3 working days of acceptance of order. However timeframes may vary due to stock availability and shipping arrangements, so please confirm any delivery timeframes with us in advance of placing your order.
Please note that Smart Mounts can’t be held accountable for shipping delays caused by supply or delivery companies.
Goods supplied outside of New Zealand
For purchases delivered outside of New Zealand please contact us to agree shipping cost and arrangements prior to placing your order. Please note that Smart Mounts can’t be held accountable for shipping delays caused by supply or delivery companies.
You can cancel your order from Smart Mounts for a full refund at any time prior to the order being dispatched to you from our premises.
Order cancellations must be made in writing, quoting your order number. If your order has already been processed and dispatched, you will need to return the order to us. Please read the Return or Exchange an item section below.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller in writing if the Goods are damaged or incorrect, within 10 working days of delivery.
Items which have been damaged or incorrect items received will either be refunded or exchanged at our discretion, if returned within the 10 working day period. Reasonable return postage fees will be refunded back to the buyer.
We trust you will be happy with your purchase. However, if for any reason the goods are not to your satisfaction, please notify us and request a return within 7 working days of receiving your item. If you fail to notify us of your intention to return the goods within this time, you shall be deemed to have accepted the goods. If your return request is not because the goods have been received in a damaged condition or because you have received incorrect items, a 10% restocking fee may be charged at our discretion. We will not refund shipping charges or cover the cost of returning goods to us. Any restocking fee charged will be deducted from your refund or credit note.
All products returned must be in their original condition and packaging, with tags (etc) still attached (except for defective or fautly products) and must be returned along with any accompanying accessories and documentation.
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. Discount codes & vouchers If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.